EXTENDED WARRANTY
RIFFSOUND Pte Ltd (“RIFFSOUND”) being the manufacturer of FENDER AUDIO products (“Product”), and through its local distributor, Swap Logistics Distribution Sdn. Bhd (“SWAP”), warrants to you that the Product (including components provided in/with the Product) will be free from defects in workmanship and materials for an extended period of ONE year from the end of the Limited Warranty Period (the “Extended Warranty Period”). This Extended Warranty Period is only applicable:- (1) if the purchaser has registered for the Extended Warranty Period with SWAP, and (2) for product identified as Fender Newport 2, Fender Indio 2 and Fender Riff model only. The Extended Warranty coverage is capped to the retail price listed in the sales invoice and shall be in accordance with the terms and conditions of the Manufacturer’s Warranty of the equipment including any exclusion therein provided. During the Extended Warranty Period, the Product (including components), will be repaired or replaced at SWAP’s option, for either parts or labour OR at SWAP’s sole option, the price of the Product may be refunded, subject to depreciation based on your purchase price for the Product pro-rated over the remaining balance of the Extended Warranty Period. Any warranty service or replacement of parts will not extend the Extended Warranty Period.
The Extended Warranty does not cover defects which are a result of: (1) damage caused by accident, unreasonable use or neglect (including the lack of reasonable and necessary maintenance); (2) damage during shipment (claims must be presented to the carrier); (3) damage to, or deterioration of, any accessory or decorative surface; (4) damage resulting from failure to follow instructions contained in your owner’s manual; (5) damage resulting from the performance of repairs by someone other than an authorized RIFFSOUND service center; (6) deterioration of components parts, the nature of which is to become worn or depleted with use, such as batteries and headphone ear pads.
Furthermore, this Extended Warranty covers only actual defects within the Product itself, and does not cover the cost of installation or removal from a fixed installation, setup or adjustments, claims based on misrepresentation by the authorized dealer, performance variations resulting from installation-related circumstances such as source quality or AC power or Product modifications, any unit on which the serial number has been effaced, modified or removed, or units used for other than home use. This Extended Warranty is valid only for selected Product purchased from an authorized dealer. The Extended Warranty coverage for repairs includes the cost of labour and parts. Parts repair/replaced by Swap will be supported with up to 90 days warranty.
In an event that the equipment is deemed beyond economic repair (such decision to be final), we will compensate you with either:
- an equivalent replacement model where the value will not exceed the original purchase price or the claim balance (whichever is lower) of the equipment; OR
- a refurbished model and the replaced equipment or parts becomes our property. Upon acceptance of replacement, the Extended Warranty shall be deemed expired or lapsed and will cease to have effect.
EXTENDED WARRANTY COVERAGE VALUE
The accumulated repair value of the purchased Product (“Accumulated Repair Value”) undertaken by us under the Extended Warranty shall not exceed the value of retail price paid by you while it is still in force. Upon reaching the full Accumulated Repair Value, the coverage will cease, and the Extended Warranty will expire or lapse. Repair value refers to the cost of the labour and parts of the repair carried out. Any cost of repair which exceeds the Accumulated Repair Value shall be borne by you.
Except to the extent expressly prohibited in your jurisdiction by applicable law, all implied warranties, including fitness for a particular purpose and merchantability are hereby excluded and in no event shall RIFFSOUND and/or SWAP be liable for any indirect, direct, incidental, special or consequential loss or damages whatsoever (including, without limitation, other pecuniary loss) arising out of the use of or inability to use the Product, even if RIFFSOUND and/or SWAP have been advised of the possibility of such damages. To any extent that RIFFSOUND cannot lawfully disclaim implied warranties under this Extended Warranty, all such implied warranties are limited in duration to the duration of this warranty. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties or conditions, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by jurisdiction.
HOW TO OBTAIN EXTENDED WARRANTY SERVICE
Contact SWAP customer support using the contact information on the relevant country specific support website for your Product to request for Extended Warranty service. To validate your right to this Extended Warranty, you must be first registered with SWAP for the Extended Warranty Period when the Product is purchased and provide the original sales invoice or other proof of ownership and date of purchase. Do not return your Product without prior authorization from SWAP. Extended Warranty repair of the Product must be carried out by SWAP’s authorized service center. Unauthorized warranty repair will void the Extended Warranty and is performed at your sole risk.
You are also welcome to go to SWAP’s website for details of this Extended Warranty.
WHO PAYS FOR WHAT
This Extended Warranty covers all expenses for labour and materials required for the repair OR replacement of the Product that is found to be defective, and a reasonable return shipping charge within the country of repair. Please be sure to save the original shipping carton(s), because a charge will be made for additional cartons/packaging.
You will be charged for the cost of examining a unit that is not in need of repair (including resulting shipping costs), or for necessary repairs not covered by this Extended Warranty.
We sincerely thank you for your expression of confidence in our products. We wish you many years of listening pleasure.