fbpx
Skip to content
General Information

The extended warranty only applies to the following products, with terms and conditions apply.

Registration is mandatory, which can be done at https://ew.swap-asia.com/

Terms and Conditions

LIMITED WARRANTY

HARMAN International Industries, Incorporated (“HARMAN”) is the manufacturer and through its local subsidiary, warrants to you that the Product (including components provided in/with the Product) will be free from defects in workmanship and materials for a period of ONE year from the date of retail purchase by you (the “Warranty Period”). During the Warranty Period, the Product (including components), will be repaired or replaced at HARMAN’s option, without charge for either parts or labor OR at HARMAN’s sole option, the price of the Product may be refunded, subject to depreciation based on your purchase price for the Product pro-rated over the remaining balance of the Warranty Period. Any warranty service or replacement of parts will not extend the Warranty Period.

The Limited Warranty does not cover defects which are a result of: (1) damage caused by accident, unreasonable use or neglect (including the lack of reasonable and necessary maintenance); (2) damage during shipment (claims must be presented to the carrier); (3) damage to, or deterioration of, any accessory or decorative surface; (4) damage resulting from failure to follow instructions contained in your owner’s manual; (5) damage resulting from the performance of repairs by someone other than an authorized Harman Kardon service center; (6) deterioration of components parts, the nature of which is to become worn or depleted with use, such as batteries and headphone ear pads.

Furthermore, this Limited Warranty covers only actual defects within the Product itself, and does not cover the cost of installation or removal from a fixed installation, setup or adjustments, claims based on misrepresentation by the seller, performance variations resulting from installation-related circumstances such as source quality or AC power or Product modifications, any unit on which the serial number has been effaced, modified or removed, or units used for other than home use. This Limited Warranty is valid only for Harman Kardon products purchased from an authorized dealer.

Except to the extent expressly prohibited in your jurisdiction by applicable law, all implied warranties, including fitness for a particular purpose and merchantability are hereby excluded and in no event shall HARMAN or any HARMAN subsidiary be liable for any indirect, direct, incidental, special or consequential loss or damages whatsoever (including, without limitation, other pecuniary loss) arising out of the use of or inability to use the Product, even if HARMAN and/or a HARMAN subsidiary have been advised of the possibility of such damages. To any extent that HARMAN cannot lawfully disclaim implied warranties under this Limited Warranty, all such implied warranties are limited in duration to the duration of this warranty. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties or conditions, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by jurisdiction.

HOW TO OBTAIN WARRANTY SERVICE

Contact the dealer who sold you this Product, or contact Harman Kardon customer support using the contact information on the relevant country specific support website for your Product to request warranty service. To validate your right to this Limited Warranty, you must provide the original sales invoice or other proof of ownership and date of purchase. Do not return your Product without prior authorization from the corresponding dealer or HARMAN. Warranty repair of the HARMAN Product must be carried out by an authorized dealer or service center. Unauthorized warranty repair will void the warranty and is performed at your sole risk.

You are also welcome to consult the relevant country specific HARMAN support website for your Product for helpful hints.

WHO PAYS FOR WHAT

This Limited Warranty covers all expenses for labor and materials required for the repair OR replacement of the Product that is found to be defective, and a reasonable return shipping charge within the country of repair. Please be sure to save the original shipping carton(s), because a charge will be made for additional cartons/packaging,

You will be charged for the cost of examining a unit that is not in need of repair (including resulting shipping costs), or for necessary repairs not covered by this Limited Warranty.

We sincerely thank you for your expression of confidence in Harman Kardon. We wish you many years of listening pleasure.


EXTENDED WARRANTY

HARMAN International Industries, Incorporated (“HARMAN”) is the manufacturer and through its local distributor, Swap Logistics Distribution Sdn. Bhd (“SWAP”), warrants to you that the Product (including components provided in/with the Product) will be free from defects in workmanship and materials for an extended period of ONE year from the end of the Limited Warranty Period (the “Extended Warranty Period”). This Extended Warranty Period is only applicable if the purchaser has registered for the Extended Warranty Period with SWAP. The Extended Warranty coverage is capped to the retail price listed in the sales invoice and shall be in accordance with the terms and conditions of the Manufacturer’s Warranty of the equipment including any exclusion therein provided. During the Extended Warranty Period, the Product (including components), will be repaired or replaced at SWAP’s option, for either parts or labor OR at SWAP’s sole option, the price of the Product may be refunded, subject to depreciation based on your purchase price for the Product pro-rated over the remaining balance of the Extended Warranty Period. Any warranty service or replacement of parts will not extend the Extended Warranty Period.

The Extended Warranty does not cover defects which are a result of: (1) damage caused by accident, unreasonable use or neglect (including the lack of reasonable and necessary maintenance); (2) damage during shipment (claims must be presented to the carrier); (3) damage to, or deterioration of, any accessory or decorative surface; (4) damage resulting from failure to follow instructions contained in your owner’s manual; (5) damage resulting from the performance of repairs by someone other than an authorized Harman Kardon service center; (6) deterioration of components parts, the nature of which is to become worn or depleted with use, such as batteries and headphone ear pads.

Furthermore, this Extended Warranty covers only actual defects within the Product itself, and does not cover the cost of installation or removal from a fixed installation, setup or adjustments, claims based on misrepresentation by the authorized dealer, performance variations resulting from installation-related circumstances such as source quality or AC power or Product modifications, any unit on which the serial number has been effaced, modified or removed, or units used for other than home use. This Extended Warranty is valid only for selected Harman Kardon products purchased from an authorized dealer. The Extended Warranty coverage for repairs includes the cost of labour and parts. Parts repair/replaced by Swap will be supported with up to 90 days warranty. 

In an event that the equipment is deemed beyond economic repair (such decision to be final), we will compensate you with either:

  1. an equivalent replacement model where the value will not exceed the original purchase price or the claim balance (whichever is lower) of the equipment OR
  2. a refurbished model and the replaced equipment or parts becomes our property. Upon acceptance of replacement, the Extended Warranty shall be deemed expired or lapsed and will cease to have effect.

EXTENDED WARRANTY COVERAGE VALUE

The accumulated repair value of the purchased Product (“Accumulated Repair Value”) undertaken by us under the Extended Warranty shall not exceed the value of retail price paid by you while it is still in force. Upon reaching the full Accumulated Repair Value, the coverage will cease, and the Extended Warranty will expire or lapse. Repair value refers to the cost of the labor and parts of the repair carried out. Any cost of repair which exceeds the Accumulated Repair Value shall be borne by you.

Except to the extent expressly prohibited in your jurisdiction by applicable law, all implied warranties, including fitness for a particular purpose and merchantability are hereby excluded and in no event shall HARMAN and/or SWAP be liable for any indirect, direct, incidental, special or consequential loss or damages whatsoever (including, without limitation, other pecuniary loss) arising out of the use of or inability to use the Product, even if HARMAN and/or SWAP have been advised of the possibility of such damages. To any extent that HARMAN cannot lawfully disclaim implied warranties under this Extended Warranty, all such implied warranties are limited in duration to the duration of this warranty. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties or conditions, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by jurisdiction.

HOW TO OBTAIN EXTENDED WARRANTY SERVICE

Contact SWAP customer support using the contact information on the relevant country specific support website for your Product to request for Extended Warranty service. To validate your right to this Extended Warranty, you must be first registered with Swap for the Extended Warranty Period when the Product is purchased and provide the original sales invoice or other proof of ownership and date of purchase. Do not return your Product without prior authorization from SWAP. Extended Warranty repair of the HARMAN Product must be carried out by SWAP’s authorized service center. Unauthorized warranty repair will void the Extended Warranty and is performed at your sole risk.

You are also welcome to go to SWAP’s website for details of this Extended Warranty.

WHO PAYS FOR WHAT

This Extended Warranty covers all expenses for labor and materials required for the repair OR replacement of the Product that is found to be defective, and a reasonable return shipping charge within the country of repair. Please be sure to save the original shipping carton(s), because a charge will be made for additional cartons/packaging,

You will be charged for the cost of examining a unit that is not in need of repair (including resulting shipping costs), or for necessary repairs not covered by this Extended Warranty.

We sincerely thank you for your expression of confidence in Harman Kardon. We wish you many years of listening pleasure.

Frequently Asked Questions
  1. What is covered in the Extended Warranty?
    Same product defect coverage as the first year manufacturer’s warranty. Kindly refer to the T&Cs for more details.
  2. What is the period of the Extended Warranty?
    The first 12 months will be covered by the manufacturer’s warranty, and the Extended Warranty will be from month-13 until month-24.
  3. What are the device models currently being covered under this program?
    Please check for the Extended Warranty sticker located on your device box/packaging to know if the device is in Extended Warranty program.
  4. How many times can a customer claim for extended warranty?
    There’s no limit as per within the valid period, subjected to the Terms and Conditions (‘Extended Warranty Coverage Value’).
  5. What information is needed for the verification of the extended warranty during a claim?
    You must be registered on our registration website (https://ew.swap-asia.com/).
    Please have a copy of the receipt or other proof of ownership, date of purchase and serial number of the unit.
  6. I cannot access the registration website to register/the website is not functioning ?
    Kindly reach out to our Call Centre agents at +603-79402977 for assistance and advice.
  7. How do I ensure that all my details are successfully submitted upon registering?
    The registration website will send a confirmation email after you have completed the registration process.
    Please check your spam/junk mailbox for the email from no-reply@swap-asia.com just in case your mail account accidentally rejects it.
  8. I lost a copy of my receipt, what should I do?
    Kindly obtain a copy from your retailer. If there’s no longer a hardcopy of your receipt, a snapshot of the retailer’s copy of receipt will suffice.
  9. What is the Call Centre operating hours?
    Monday to Fridays;  9.30 am to 6.30 pm
  10. How do I send my device in during the Extended Warranty claim?
    1. Walk-in to Swap HQ at address below:
      L2-3, LEVEL 2, WISMA KEMAJUAN,
      2, JALAN 19/1, SEKSYEN 19,
      46300 PETALING JAYA,
      SELANGOR, MALAYSIA
    2. Ask your retailer for assistance with the claim.
    3. Courier to us at the same address above
      * Please do not return your Device without prior authorization from Swap
  11. Who pays for the courier services of the device to Swap and from Swap?
    Sending the device using courier services to Swap is at customer’s expense. The repaired / replaced device from Swap back to the customer will be borne by Swap.
  12. How will I know the status of the claim?
    You can contact us at 03-7940 2977 and the Call Centre agents will check the status for you.
  13. How long will the claims process take?
    Depending on the extend of the defect and availability of parts, the Call Centre agents will review your case and provide the best estimated turnaround time.
  14. Is the Extended Warranty transferable to other device of the same brand?
    No, each Extended Warranty is solely for one(1) specific device.