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Extended Warranty

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You love your product. You use it every day. You can’t imagine life without it.

But what if something goes wrong? What if it breaks down after the standard warranty expires? What if you have to pay hundreds or thousands of dollars for a replacement or repair?

That’s where an extended warranty comes in. An extended warranty covers your product for a longer period of time than the manufacturer’s warranty. It gives you peace of mind that if anything happens to your product, you can get it fixed or replaced at no extra cost – within terms and conditions.

Don’t wait until it’s too late, register now and start protecting your product with an extended warranty today!

General Information

The extended warranty only applies to the following products, with terms and conditions apply.

Registration is mandatory, which can be done at https://ew.swap-asia.com/

Terms and Conditions

Select respective brand for specific terms and conditions.

Frequently Asked Questions

  1. What is covered in Extended Warranty?
    Same product defect coverage as the first-year manufacturer’s warranty. Kindly refer to the T&Cs for more details.
  2. When and where can I register for the Extended Warranty? 
    Please register at https://ew.swap-asia.com within 30-day from the date of purchased.
  3. What is the period of the Extended Warranty? 
    The first 12 months will be covered by manufacturer’s warranty, and the Extended Warranty will be from month-13 until month-24. 
  4. What are the device models currently being covered under this program? 
    Please check for the Extended Warranty sticker located on your device box / packaging to know if the device is in Extended Warranty program. 
  5. How many times can a customer claim for extended warranty? 
    There is no limit within the extended warranty period for manufacturer’s warranty, however the screen crack is only 1 time claim for the period of first 12 months from the date of purchased. 
  6. What information is needed for the verification of the extended warranty during a claim?  
    You must be registered, and please keep a copy of the receipt or other proof of ownership, date of purchased and serial number of the unit. 
  7. I cannot access Portal to register / Portal is not functioning?  
    Kindly reach out to our Call Centre agents at 03-7940 2977 for assistance and advice.
  8. How do I ensure that all my details are successfully submitted upon registering?  
    The Portal will send a confirmation email once you have completed the registration process. Do also check your junk mailbox for the email from no-reply@swap-asia.com just in case your mail account accidentally rejects it. 
  9. I lost a copy of my receipt, what should I do? 
    Kindly obtain a copy from your retailer. If there’s no longer a hardcopy of your receipt, a snapshot of the retailer’s copy of receipt is suffice. 
  10. What is the Call Centre operating hours? 
    Monday to Fridays; 9.00 am to 6.00 pm 
  11. How do I send my device in during the Extended Warranty claim? 
    • Harman Kardon & Fender
      1. Walk-in to Swap HQ at address below
        UNIT L2-03, LEVEL 2, WISMA KEMAJUAN,
        2 JALAN 19/1, SEKSYEN 19,
        46300, PETALING JAYA,
        SELANGOR, MALAYSIA
      2. Ask your retailer for assistance with the claim
      3. Courier to us at the same address above
    • Only for Meizu
      Please contact 03-7940 2977 for assistance.
  12. Who pays for the courier services of the Products to Swap and from Swap?
    Sending the device using courier services to Swap is at customer’s expense. The repaired / replaced device from Swap back to the customer will be borne by Swap.
  13. How will I know the status of the Products Warranty or Meizu Device screen crack claim?
    • Harman Kardon
      You can contact us at 03-7940 2977 and the Call Centre agents will check the status for you.
    • Meizu
      Meizu appointed service partner will check the status for you.
  14. Is the Extended Warranty transferable to another device of the same brand?
    No, each Extended Warranty is solely for one (1) specific device.
  15. For Meizu Products, what is 1-time claim screen crack repair?
    You will be entitled to 1 time claim within the first 12 months of purchased without additional fees for the replacement of the LCD/LED screen of the Eligible Device within the first 12 months of purchase of device.
  16. How do I send my Meizu devices to claim the 1-time free replacement of cracked screen?
    Please visit Meizu appointed service partner to perform the screen crack claim within first 12-months of purchased.
  17. What if my Meizu device screen is damaged for a second time and so on?
    Only 1-time free screen replacement will be covered within the first 12 months of purchase of the eligible device. You may visit https://swap-protect.com/ to explore the enhanced Device Protection Plan to suit your personal needs.
  18. Can I still apply for Swap Device Protection Plan?
    Yes. You may visit https://swap-protect.com/ to find out more.
  19. If I have Swap Device Protection Plan for my Meizu device and the device screen crack within first 12 months of purchase, do I still entitled for the free 1-time claim of screen replacement?
    Yes, you may claim your entitled 1-time free screen replacement within first year of eligible device purchased without any fee.
  20. What if my Meizu Device screen crack after 12-months of purchase, do I still entitled for the free 1-time claim of screen replacement?
    No, but we strongly suggest you consider purchasing Swap Device Protection Plan at https://swap-protect.com/ that offers comprehensive coverage for your device, including protection against attended theft and accidental & liquid damage.
  21. If I have Swap Device Protection Plan and my device screen crack after 12-months of purchase, do I still entitled for the free 1-time claim of screen replacement?
    No, but you may claim your repair request using Swap Device Protection Plan that you had purchased.